![]() ![]() I just read the following, “The latest results from the University of Michigan’s American Customer Satisfaction Index show a continuing decline in consumers’ happiness with the goods and services they are receiving.”Īre you surprised by that or did you just shake your head and say, “I totally agree”? ![]() Are you doing everything you can to make sure your customers have a positive experience and leave happy? If there’s a chance you’re not, here are six things you can do about it.
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